Terms & Conditions
Ballots
Periodically we may run ballots for selected products. These will usually be rare and exclusive items. We will ballot items to make it fairer for customers to acquire the item(s) rather than on a "first come, first served" basis. Balloted items may require to be paid for in full at the time of entering the ballot (by completing the pre-purchase process for the ballot item on our website or via direct payment, the customer has entered the ballot - the customer has not purchased the item). If payment is required at the time of entry, this will be communicated on the invitation to enter the ballot. In the past, we have spent time chasing ballot winners for payment only to never receive a reply or to be told that they have changed their mind. Taking payment up front means the exercise of chasing ballot winners for payment isn't necessary. We also think this process helps reduce the number of opportunistic entrants, meaning more true whisky enthusiasts have a chance of winning. When the ballot is drawn, the successful entrants will be informed, and after full payment (if not previously taken), their item will be despatched to them, and the unsuccessful entrants will receive full refunds. Full payment (if not previously taken) for the item must be made within 48 hours of the entrant being informed that they have won the ballot, otherwise the ballot will be redrawn. We reserve the right to refuse any ballot entry without giving reason. If any ballot entry is refused, a full refund will be issued. Ballots are only open to UK residents, as we are unable to process any orders outside the UK. One ballot entry per person. Duplicate entries will be deleted. By submitting an entry to a ballot, entrants confirm that if they are successfully selected, they are able and willing to complete the purchase of the product. We will be unable to process any ballots of entrants who are not the individual named in the entry. We reserve the right to close a ballot earlier than stated on any previous correspondence.
Security
We want you to feel completely at
ease purchasing from us over the internet. Security is a major concern to
everyone these days and for all our transactions we therefore use Stripe and PayPal; two of the world leaders in internet financial transactions.
Links to Third Parties
We may provide links to third party
websites that we believe may be of interest to you. We do not control or vet
these websites, and therefore we cannot accept liability in respect of either
the contents or your use of these websites.
Returns & Refunds
During the first 7 days following
delivery we offer a return policy so unwanted goods that have been correctly
supplied may be returned. It will be your responsibility to ensure the goods
are returned unopened and in a re-saleable condition.
After 7 days, correctly supplied
orders will only be accepted for return at our discretion. You must contact us
for authorisation before returning any items. It will be your responsibility to
ensure the goods are returned unopened and in a re-saleable condition.
We regret we are unable to refund any carriage costs, and the returning party must bear the cost of returning the goods to us.
For bulk orders in excess of 12 bottles and specially ordered in goods, we are unable to refund payment after 7 days of payment being received, whether or not the goods have been delivered to the purchaser.
Legal Age
You, and the recipient in the case
of a gift, must be of legal age to purchase and accept alcohol both in the
country where you place the order and the destination country, should they
differ.
We suggest that you check with your
local authority to make sure that you will not be breaking any local laws by
ordering alcohol from Whisky Please Ltd.
In the UK it is illegal for any
person under the age of 18 to buy, or attempt to buy, alcohol for themselves or
for any other person under the age of 18.
Please be advised that the legal age
varies in different countries.
Website
This website is operated and
provided by Is Mise Ltd, trading as Whisky Please.
Is Mise Ltd. accepts no
liability arising from errors (including graphical / typographical / technical)
contained in, or any omissions from this website, howsoever caused.
From time to time products may
appear on the website / internet search when they are in fact out of stock /
not available for sale for any other reason. Should this happen and a purchase
is made on the website or via an internet search, we will process a full refund
of the purchase amount the next working day and advise accordingly.
By accessing and using this website
you confirm your acceptance of these terms and conditions, which may change
without notice.
Prices shown on this website for any
products or services offered can be subject to change without notice and
without reason. Any price changes will be notified and confirmed to you before
despatch to give you the opportunity to cancel your order, should you wish to
do so.
We endeavour to display the most
current packaging / branding for the products we sell. Manufacturers change
packaging / branding from time to time and we therefore cannot be responsible
for a delivered product differing in appearance to how it is portrayed on this
website due to a change in packaging / branding or the removal of any outer
carton from the manufacturer. This also refers to a material change in a product's characteristics; e.g. ABV
Prices shown for products on this
website exclude delivery costs which will be charged in addition.
Discount Codes
From time to time we will issue
discount codes for customers to benefit from discounted products.
These codes may not be applicable
for the purchase of all products from our website. We will use our best
endeavours to highlight which products the discount applies to when issuing the
discount codes, but it may not be possible to list all applicable products when
issuing discount codes.
If there is any doubt (howsoever
caused) which products are eligible for discount using an issued discount code,
the decision of Whisky Please Ltd. as to which products are eligible will be
final and binding.
The purchase of Gift Vouchers will
not benefit from any discount. Gift Vouchers cannot be used to purchase
discounted goods.
Discount codes may not be
transferrable and only intended for a particular group of customer; i.e.
customers that have bought products originating from a particular geographical
region, as an example.
We reserve the right to cease any
discount code at any time without prior warning.
Warranties and Liabilities
To the extent permitted by law,
Whisky Please Ltd. gives no warranties in relation to the website, in particular and
without limitation, any warranties regarding infringement and freedom from
viruses.
If you are not satisfied with the
website, your sole remedy is to discontinue use of the website. This statement
does not affect your statutory rights.
To the fullest extent permitted by
law, Whisky Please Ltd. will have no liability to you in contract, delict (including
negligence) or otherwise for any loss (including loss of profit), cost or
damage (whether indirect, consequential, or otherwise) suffered as a result of
your use of the website or from use of information passed through the website,
even if we are aware of the possibility of such loss.
Whisky Please Ltd. total liability for any claim
howsoever arising shall not exceed the price paid for the goods supplied by
Whisky Please Ltd. to the customer, together with any carriage costs incurred.
Purchase of Gift Vouchers
This website offers gift vouchers
for sale.
All gift vouchers are valid for 12
months from the date of sale. Gift vouchers not used within this time will be
forfeited with no entitlement to refund or exchange. Gift vouchers can be used
as full or part payment on goods and services from the Whisky Please website.
Purchases made with gift vouchers
are not refundable in cash. Gift vouchers are not transferable, refundable in
cash or replaceable if lost, destroyed or stolen.
Gift vouchers can be used for more than one transaction if there is enough
value left on the gift voucher. It is not possible to redeem more than one gift
voucher for any single transaction.
If the value of a redeemed gift
voucher exceeds the cost of the selected goods and postage, please use the
"free checkout" option at checkout.
Risk will pass to the customer when
the gift voucher email is sent and title will pass upon receipt of payment in
full.
For the avoidance of doubt, the term
gift voucher as used in these terms
and conditions refers only to gift vouchers purchased directly from the Whisky
Please website (www.whiskyplease.co.uk).
Gift vouchers can only be redeemed
by persons who are of legal age to drink in their country.
No contract for the sale of any gift
voucher will exist between you and Whisky Please Ltd. unless and until Whisky
Please Ltd. accepts your order. You must check that the details of the gift
voucher purchase confirmation are correct and you should print out and keep a
copy of same. You undertake that all details you provide to Whisky Please Ltd.
for the purpose of ordering gift vouchers are correct.
A gift voucher will only be valid if
accompanied by a redemption code issued at the time of sale by Whisky Please.
Absence of this redemption code at the time of the purchase of goods, will
render the value of the voucher as zero.
By purchasing a gift voucher(s), you
agree to these terms and conditions and also agree to the terms and conditions
on behalf of the ultimate recipient(s) of the gift voucher(s).
If you are redeeming a gift voucher that you have won in our periodic gift voucher draws, the winning voucher is only valid for redemption in a single transaction that totals at least twice the face value of the winning voucher, excluding post and packaging costs .
Despatch
We endeavour to